• Develop SEO strategy and manage targetted SEO campaigns
• Manage twitter and all major social feed membership, outreach and conversations
• Write compelling, strategic press releases
• Understand and manage AdWords and other PPC campaigns
• Understand and manage newsletters, CMS and mailing systems
• Be extremely comfortable in local social and networking events talking about our services and value
• Still believe you can make the world a better place by doing good before doing well

Qualifications:

• Terrific phone etiquette, interpersonal skills and customer relations ability 
• Excellent writing and communication skills
• Professional, organized, flexible, and stress resistant 
• Detail-oriented, highly motivated, and strong organization skills 
• Willingness and ability to learn new technical skills as needed and comfort with technology  
• Project management and team leadership
• Process creation and documentation
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Position Requirements:

• Installing, troubleshooting and administration of Windows XP thru Windows 7,  Windows Server 2003 2008 R2, Active Directory, Group Policy, and Microsoft Office
• Installing and troubleshooting of Macintosh OS and mobile devices
• Installing, troubleshooting and designing networks, routers, switches etc. 
• Installing new equipment and rolling out new services to our clients, both new and existing; performing upgrades and patches to applications and system software, and provisioning hosted desktops and file servers
• Confidence Installing and Troubleshooting Custom Programs without prior introduction or documentation
• Functional understanding of hosted, virtualized and cloud based services
• Ability to work as part of a team to find solutions to difficult and challenging problems
• Working with clients both on-site and remotely

You should also have the following skills and abilities:

• Can work unsupervised and complete tasks on deadline with extreme attention to detail.
• Strong desire to learn, grow and contribute to overall company vision.
• Effectively work with clients both remotely and on-site. 
• Multi-task in a fast-paced work environment handling a varied set of tasks. 
• Strong customer service skills coupled with friendly and professional demeanor with the ability to work with users at all ...

Position Overview: 

• Provide excellent customer service over the phone and in writing
• Manage delivery of clear, consistent and, above all, reliable client communications throughout all our service and communications channels 
• Oversee all technician schedules and coordinate 8 am to 6 pm regular office coverage
• Enter data and log customer support tickets into ticket system 
• Dispatch service calls based on priority and our service delivery standards with a relentless focus on optimizing positive client service experience
• Work with the technical team to identify and remediate quality issues or reliability risks 
• Coordinate client notifications with regards to scheduling, service calls, and status reports
• Coordinate tech team meetings to review outstanding issues/projects/products and ensure good team collaboration 
• Project Management as needed for implementations of larger customer projects 
• Analyze and improve operations structure and workflow with an eye to improved documentation and standardization of processes
• Support new and existing customer sales communications and upsales
• Support and improve financial and service quality reporting processes