State of the art server to securely manage all your files and manage your network too

Welcome to Enterprise-level, Hosted MS Exchange 2007 accounts for everyone.

Making sure your data is secure, recoverable, and redundant is our number one goal. 

According to a survey by DTI/PriceWaterhouse Coopers, 70% of small businesses who experience a data loss go out of business within the year.  Let us help ensure your data is backed up properly.

• Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)
• All changes are kept for a default of 7 days
• Backup sets are fully encrypted with user chosen pass-phrase
• 7 Layer Security Infrastructure and Policies cloud computing and networks
• SNAP Monitoring Alerts cloud computing and networks
• SureDesk cloud computing and networks
• SureFiles comprehensive network file storage
• SNAP Complet AntiVirus
• On-site server management and maintenance
• Network management and security
• Routers, cabling and network design
• VPN and remote access solutions
• Workstation management and maintenance
• Collaboration tools such as SharePoint and FTP services
• PBX and VoIP phones
• Business Process Management
• Customized software and management of all system upgrades for standard software.

HelpDesk - Help When You Need It

24X7 U.S. Based Call Center

SureHelp call center and helpdesk guarantees you have email, telephone and remote control support whenever you need it.

By leveraging Internet access to support from anywhere, our techs can copilot any compter just as if we were on site, and deliver comprehensive support tailored to your needs.

SureHelp means having experts at your finger tips so your team can focus on your business rather than troubleshooting your technology.

• Support for all major brand hardware and business software
• Unlimited number of level 1 support requests per user
• Predictable monthly fee
• Problem-solving methodology adapted to your specific needs

Setup And Value

We strive to get you out of the break-fix model of IT services through our cloud solutions.  However, your physical machine, phone, or wiring and cabling still needs to be maintained.  We have top level 1 through 3 level technicians that can fix any computer issue. 

We know that to be successful, our team must become an extension of of your organization and a seamless part of your team.  To accomplish this we follow a deliberate transition methodology to study needs and working environment of each client in order to deliver:

• Clear Kowledge Base and definitions of unique client systems and standard procedures
• Enforce customized client security policies
• Coordinate HelpDesk staff and Client user training

SureHelp Level I HelpDesk

• Unlimited calls or emails per user
• Predictable fixed subscription pricing per user
• Proven calm 'bedside manner' and problem solving experience

SureHelp Level II HelpDesk

SureTech.com's services offer one point of contact for all your IT solutions. Services include onsite management of networks, servers, workstations and equipment; virtual desktops; cloud computing and data centers; data back up, storage and security; custom web and interactive applications; office communications tools; and 24/7 support.  

We offer customer driven solutions for your workflow.

Step 1

We will start by getting to know your business and your goals.

Step 2

We will offer a SureNetwork Assessment Program (8-10 hour process) FREE for any new client in order to develop a proposal that is right for your business.

Step 3

Our proposal will offer ways you can optimize your existing infrastructure to get the most out of your current IT.  You will also learn about the new age of Cloud Desktop solutions which when appropriate are hands down more affordable, reliable and efficient than any other IT solution.  

Security - Keeping Your Business Safe

Pro-actively administer, monitor and maintain your computer assets and network using our Kick IT to the Cloud operations center and 24x7 HelpDesk.  Guaranteed to eliminate downtime to the greatest extent possible with a target 99.9% uptime for onsite equipment.

 Features

SureNetwork Assurance Program (SNAP) Monitored Alerts Service continually monitors detailed hardware and software configurations for all equipment to:

1. Quickly spot potential issues with a digest view of critical computer data, such as CPU and memory load, disk space, registry keys and DLLs in use. Set alerts or schedule tasks based on thresholds  for multiple groups of computers
2. View and optimize the settings of remote computers including environment variables, virtual memory, time settings and shared resources.
3. Ensure stringent corporate security with a layered security system that includes 128- to 256-bit SSL encryption, individual user access permissions, Windows authentication, support for RSA SecurID and detailed logging

Remote Support

• Allows authorized users to take control of the keyboard and mouse of remote machines through a web browser for an experience almost just as if they were physically at the remote computer for remote troubleshooting, maintenance or repair
• Transfer files between local and remotely accessed computers - all transfers are encrypted so data are secure

Proactive update and security Patch management

• Eliminates security vulnerabilities due to out of date patches and updates
• provides compatibility and performance testing and proactive policies to patch deployment
• eliminates annoying "do you want to update" notices and downtime 

Complete Antivirus

Pro-actively administer, monitor and manage your computer assets and network using IT Reach.  Ensure the lowest Total Cost of Ownership for networked equipment.

• Allows SureTech.com to monitor detailed hardware and software configurations for all of the PCs or servers running SureNetwork Monitoring including:
  

1. Quickly spot potential issues with a digest view of critical computer data, such as CPU and memory load, disk space, registry keys and DLLs in use. Set alerts or schedule tasks based on thresholds you define for multiple groups of computers
   
2. View and optimize the settings of remote computers including environment variables, virtual memory, time settings and shared resources.
   
3. Ensure stringent corporate security with a layered security system that includes 128- to 256-bit SSL encryption, individual user access permissions, Windows authentication, support for RSA SecurID and detailed logging
   

• Allows authorized users to take control of the keyboard and mouse of remote machines through a web browser for an experience almost just as if they were physically at the remote computer.
  
• Transfer files between local and remotely accessed computers. All transfers are encrypted so data are secure.
  
• Allows SureTech.com to have secure and logged unattended access to approved machines
  

1. includes notification display when a computer is remote controlled
   

Capture maximum ROI by maintaining the best defense against inevitable attacks.  Reduce your security licensing costs and on-premise capital investments by leveraging SureTech.coms expertise and infrastructure. Switch to our SNAP Complete Protection Serviceour automated security solutionand free your staff from complex deployment, upgrades and management. Get automatic protection against known and unknown threats, and let us manage your security from centralized data-center based security center.  The Total Protection Service costs only pennies a day more than unmonitored and unmanaged alternative.

Benefits:

Comprehensive coverage in a single AntiViurs as a Service solution

• Whether your business has 50 or 5,000 employees, protect desktops, servers, and email against viruses, spyware, spam, phishing, vulnerabilities, web threats, and hacker attacks; managed by SureTech.coms operations control center

Always On

• Uninterrupted protection that's never obsolete, with daily automated updates, and service upgrades through our SNAP management platform. Our solution transparently updates via an Internet connection-no maintenance required, no disruptions, and no connections to the local network are necessary to get continuous protections

Lowest Total Cost

• Fewer than 3 infections per 1,000 computers over last 3 years as compared with over 200 per thousand for typical antivirus software
• No need to dedicate any staff to maintain your security, or buy additional security management software, on-premise hardware, or technical support. Get integrated ...

Please visit our interactive ROI calculator to see how our solutions will work for you.

When we think of hosting we think of having guests at our house.  We think of music to play and finger food.

Our business is taking the time to understand the equivalent of tea time in the digital age.  Our business is communication, the kind of effective and enjoyable communication we look for at the homes of our friends and relations.

Just because so much transacts online now, does not mean the rules of courtesy, attention and mood have gone away.  Online communication with living breathing and valuable associations is our specialty.

To do this well we have a discipline of understanding technology, the tools of our trade.  Just as washing dishes isn't the point of tea, servers aren't the point of hosting - you are.

Topaz Group is a boutique creative studio dedicated to building interactive tools and entertainment online.

We currently have three areas of business expertise built around our interest in games and online publishing of both editorial and user generated content.

Custom Solutions and Community Based Marketing

Our Technology Management practice focusing on delivering custom branding, website design, custom application development and outsourced systems management  for select entertainment business and professional services clients. IRIServe focuses on your business goals and design priorities. We provide you options and recommendations to implement your vision, while giving you the freedom to run your businesses.

Group Play

Our Massmind studio creates high concept and multiplayer Flash Games.  Our specialty is our defining cinematic style and viral community building.

• ESPN Arcade
• Disney DXD (AS2 programming and retrofitting of Disney Flash Game Library)
• GoCrossCampus (Community Platform, Flash Map architecture and design)

TopazPort - bring your group together

1. A robust content management system
2. A community management system to promote participation of your audience with your website
3. Broadcast tools to communicate via email with your audience
4. Integration into a larger network through which we can easily promote your content, events and promotion ideas

Strategic

1. Long term commitment to engage your members/audience with online tools that compete with and supersede mass market social network online services
2. Long term strategy and commitment to push the envelope for online collaboration with affinity groups and clubs
3. Deep experience with high traffic community web applications (iTurf, ESPN, Disney)
4. Deep experience with sensitive Brand management online (Disney, high end professional services firms, YAAMNY)
5. Deep experience as a full service technology services consultancy SureTech.com
6. Unique approach of supporting membership generated bottom-up participation in organizational discussion  
   
   
    

Technical Features In Detail

1. User Driven Attractive and Easy to Use Bulletin Boards
   • Allow members and visitors to participate and contribute content (for example):
     • News announcement
     • Calendar Events
     • Rental Classifieds
     • Job Opportunities Classifieds
   • Collaborative WYSIWYG Editng and Publishing of Articles and all Site content
   • Enable topic categorization such as volunteering opportunities or upcoming event descriptions
   • User controlable categorization of all material by section
   • Easy creation of new post types
   • Dozens of built in post types with easy system for adding new fields and types of content
   • All event and classifieds have a post start and end date
   • Easy upload of photos and embedding ...