The Virtual PBX we use, RingCentral.com completely went down nation wide and all Phone service was completely interrupted.

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4:15 pm

The delicious annectdote in all this is we had just five minutes before the outage fixed a number of configuration and programming issues on the local phones for one of our clients.

Virtual PBX used to not work at all and per our experiments over the summer it seems to have come of age.  Getting the correct firmware and configurations for the phone with the RingCentral service, however was a 3 day troubleshooting project, which we were proud to have finished and to report to the client with our success, at 4pm - and then the whole system went kaput!  Sweet irony, right?

Calls to Ring Central engineering don't work correctly - we can hear them but they can't hear us.  Some of the same problems we experienced in setting up configurations on our local network.

Eventually we get through and ---- they tell us service is down.  Estimate is One Hour Minimum for repair, so I advise our clients it's out for the rest of the day.