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Get on Schedule with Suretech
SureTech has been hard at work creating a web-based application class-scheduling needs. We understand the need for a simple and effective class scheduler app, so here it is!
Smartphone Apps - Like Dates, Good to Know Where They've Been
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The new HTC Droid security flaw proves that when you download an open-source app, you're inviting the developers into your home, taking off their shoes, and giving them a foot massage (so to speak.)
Work For Topaz
Social Media Manager Position Available
SureTech.com is a growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs whrever they may be valued. This includes working on content within SureTech.com and visiting ...Experienced Windows Technician - Solutions Specialist
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Windows technician. Your duties would include: Position Requirements: Installing, troubleshooting and administration of Windows XP thru Windows 7, Windows Server 2003 – 2008 R2, Active Directory, Group Policy, and ...Customer Service Operations Manager Position Available
SureTech.com is a growing IT company serving small to medium-sized businesses nationwide. We are looking for a Customer Service Operations Manager (CSOM) to be responsible for customer satisfaction and management of our services delivery process. The CSOM will work closely with technical and engineering experts and be primarily ...Recent Posts (more...)
- Zend and the Art of WebApp Development
- Customer Service Operations Manager Position Available
- Experienced Windows Technician - Solutions Specialist
- Social Media Manager Position Available
- Kids and Computers - Introduction
- How do I deal with virus message?
- Custom Development
- Get on Schedule with Suretech
- Happy Holidays 2011
- Happy Holidays 2011 from Topaz
- New Year's Resolutions - Take Back Your Workday Tips
- Dining by Design a Hit!
Frequently Asked Questions (and Answers)
How do I deal with virus message?
Dealing with a SNAP Anti-Virus message
The SNAP Anti-Virus should protect you from viruses of all types, but a sneaky virus could still potentially get onto your computer.
You will know this happened when a message appears on the bottom right hand of the screen. The message will look something ...What do I do when I see the "Connection to your desktop has been interrupted" warning?
A network interruption at your location, or on some step between your location and our datacenter, or occasionally even in our datacenter will cause the connection to your SureDesk™ to ‘hiccup’ or ‘stall’.
If the interruption is longer than a few instants, you may find your SureDesk™ becomes unresponsive or ...How do I share a calendar using Outlook 2011 for Mac OS X
Frequently that permissions tab is greyed out because you’ve slipped into Offline Mode or are having internet connection issues. To check, navigate to the Tools tab.
Here’s what it looks like in Online mode:
And here’s what it looks like in Offline mode:
.Outlook Failing to Connect Help
Troubleshooting Problems with Microsoft Outlook Add-Ins Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook. The easiest way to test this is to start Outlook in “safe” mode, which disables all add-ins. To do this, shut Outlook down ...Email Chain Viruses - Best Practice Tips
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Safe Internet Use Tips
Avoid Worms | Big Files | Email Chains |SPAM | Using Outlook
A client recently sent us a copy of an email that warned her in capital letters of a terrible virus that is going around the internet and steps to take to protect herself ...How do I share a calendar using Outlook 2011 for Mac OS X
Sharing a Calendar folder in Outlook 2011 for OS/X
Select your calendar, and then choose “Permissions"
In the permissions window, click “Add User”, and then choose the individual for whom you’d like to assign permissions:
Once the user has been added to the list, assign the desired permissions:
...How to Remove a User from a Group
Go to the Admin Menu → allGroups
Select a group name you want to remove the user from.
Go to the Membership Roster list at bottom of the screen.
Click the Remove User button next to the name of person in the list you want to remove from ...How to Undo Changes/Use the History Button
If you saved an edited version of a page on your site and realize that you did not like the changes you made, you can retrieve previous versions of that page on the site.
All you need to do is go to that page on the site
Click the History ...How to Easily Add a Recurring Event
Create a New Event with the first day the event is occurring and all the details.
Tip: Use the Quick Links side panel to add an event or go to http://your domain/new/autouserevent
After you hit save, in the top right of the event post you will see Copy in ...How to Edit User Subscriptions, Password or Remove a User
To change subscriptions or groups a person belongs to:
In the Admin Menu click allUsers
Search for the User Name
Click on User Name
Click Manage Subscriptions link at bottom
Check or uncheck the mailing group(s)
To edit a user information (address, password, change email)
In the Admin Menu click ...How to Edit Existing Banner or Add a New Banner
Edit the Current Banner
First find the banner image on the site by one of the following methods from the Admin Menu:
Site Content and Layout
Click on the link for the banner (do not click change, that would mean you want to select a different banner not edit this ...Avoid Worms - Best Practice Tips
Safe Internet Use Tips
Worms | Big Files | Email Chains | SPAM Tips | Using Outlook
Safe Internet Browsing Tips
A growing source of infections is the "Drive by Download." A DBD capitlizes on security defects in your browser and actually allows a "trojan" to be ...How to Insert images in a Page
If you want to add an image to page you can upload an image from your computer or use an image already uploaded to the server.
Click on the picture image in the content editor tool bar.
If the image you want to use is already on the server ...How to Link to Another Webpage
Link to websites within page content:
While editing a page highlight the text you want to be the link.
Click on the globe icon in the content editor tool bar type in the domain you want to link to.
Click on the Target tab and New Window (_blank) ...WorkOrder
Any time a Solutions Specialist from SureTech.com is scheduled to help, consult, troubleshoot, or deliver a solution, we generate a "Work Order" (also called a "Ticket") in our service system. When a Work Order is created and completed, you will receive an email confirming the work order request along ...Knowledgebase (KB)
The SureTech.com Knowledgebase (KB) documents securely every piece of equipment, software, user set up, network set up, admin password and more for our clients infrastructure. It also documents an even more important health index of each system component and its expected appropriateness and cost for supporting your workflow ...SPAM - Best Practice Tips
Safe Internet Use Tips
Worms | Big Files | Email Chains | SPAM | Using Outlook
Spammers are getting more sophisticated all the time.
A few rules of thumb to avoid spam traps:
Look at the email address a message is coming from and never open attachments unless you ...Using Outlook - Best Practice Tips
Safe Internet Use Tips Worms | Big Files | Email Chains | SPAM | Using Outlook Avoid unnecessary slow usage and Outlook crashes by making sure your system is running as optimally as possible. The MSExchangeTeam.com offers great advice on optimizing performance. Here is a brief overview. Please ...How Does SureBack™ Work?
Backup Highlights:
- Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)
- All changes are kept for a default of 7 days
- Backup sets are fully encrypted with user chosen pass-phrase
- Backup sets can be restored via web portal or external hard copy with client software on location (encryption phase phrases cannot be recovered, data cannot be restored without pass-phrase)
- All Off-site Backup sets redundant and mirrored in our datacenter for security and fail-over.
- Daily backup reports are sent to Suretech.com and if chosen the client to alert of the status of a backup set.
What do I get for my IT Budget?
Most IT Budgets just maintain your status quo
In this age of constant change why do most budgets contain very little room for improving efficiency and communications?
Because most IT budgets are maintaining 90% of what they don't need to get the 10% the actually use.
SureTech.com's mission is ...What is the True Cost of my IT?
Our goal is to eliminate break/fix to the greatest extent possible.
Complexity and Onsite Maintenance are EXPENSIVE
The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially.
Proper maintenance ...What do I do if my SureDesk™ is slow or freezes?
Like any Windows XP machine, the SureDesk™ benefits and sometimes suffers from Memory Leakage. This can cause an XP computer to run slow or be intermittently non-responsive.
A likely fix for these slowdowns is to restart the desktop.
Go to Start Menu -> Shut Down.
Select Restart from the ...SureDesk™ Care & Feeding
The SureDesk™ is a Work in Progress
Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways. This takes some training, both for the computer and for you.
For our part the SureDesk™ is a balancing act to find ...How do you Setup SureMail™ on Android or other devices?
How to Setup SureMail™ on Android or other devices. You can sync with a Microsoft Exchange Server 2003 Service Pack 2 (SP2) or Microsoft Exchange Server 2007. On the All application menu click Mail. Then, on the Choose a mail provider screen, click Microsoft Exchange ActiveSync. Enter the Exchange ActiveSync ...My Printers Don't Show up on my SureDesk™?
If you are using your new T8 SureDesk remote desktop and your printers do not appear to be accesable follow these steps. Shutdown the desktop and restart it. Go get coffee (Optional). This should fix the problem. If the problem persists contact This email address is hidden from email harvesters via JavaScriptExchange ActiveSync: Windows Moble 6.0 Setup
Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard
Pre-requisites for wireless setup
You will need the following items to get started:
- Thoughtbus mailbox
- Active Internet connection to Windows Mobile Smartphone
Wireless ActiveSync setup
Ensure that your wireless device is in ...Installing Citrix
Overview
If you go to https://so3.suretech.com/ (SureDesk 3.0) or https://so2.suretech.com/ (SureDesk 2.0) and see the below message that means you need to install the Citrix receiver to access the SureDesk.
Note: If the receiver is already installed click Already Installed. If it still ...What are the Password Rules for my SureDesk™?
Rules for SureDesk™ Passwords For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™. Password must meet complexity requirements Not contain your user account or parts of your full name that exceed two consecutive characters. Be at least six characters ...How do I change my Password on the Mac SureDesk 2.0?
Send the windows command ctrl-alt-delete To reset your password on a windows machine you need to press ctrl-alt-delete simultaneously on a windows keyboard. On a Mac the command is ctrl-cmd-del if you have an extended keyboard. (del in this case is the delete key in the home/end key group on ...Setting Up SureMail MS Exchange With Entourage 2008
Setting up Microsoft Entourage 2008 for use with SureMail™
Introduction
Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up ...What is the Cloud Anyway?
Cloud Buzz
Everybody's heard the buzz, but most people I talk to are confused about how to understand "The Cloud." Even for many that understand the buzz or work with Cloud computers, explaining The Cloud can be daunting.
Cloud Explanations and Illustrations
I usually explain it using a napkin network diagram of the internet which is ...
How to change your Computer Password
1. Start Menu -> Control Panel 2. Select “User Accounts” from the control panel 3. Another window will pop up. Select User Accounts again 4. Select “Change My Password”Open another users SureMail™ calendar through Outlook Web Access
If you have access to someone else's Exchange calendar, you can open it in Outlook Web Access. First, go to https://outlook.suretech.com and log in to your SureMail account. Next, type https://outlook.suretech.com/OWA/<user's email address>/?cmd=contents&f=Calendar in the address bar of your browser and their calendar should appear.What if I am having problems getting my login to work from a new machine?
It is most likely that you need a browser add-on installed. To fix this, look towards the top of the browser and find a bar that says: "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..." All you need to do is click ...How do I load SureDesk™ from a new computer?
To use your SureDesk™ you must log in using Internet Explorer version 6 or better. Type https://my.suretech.com in the Address bar. Enter your user name and password in the SureDesk™ login screen and you will have access to your files.How do I set up a printer on SureDesk™?
If you open an application (e.g. Word) and click print you can print from the printer in your office—all printers should be configured on your SureDesk™ automatically. To select a printer, when you click print you can select from the available list of printers. Note: The printers ...What drive do I use and how do I move files between drives while on my SureDesk™?
Local Disk (C:) is the local disk to each SureDesk™ and where “My Documents” are stored. We encourage you to save large files on the Network Drive rather than local disk. Network Drives (S:) The SureFiles™ Shared Disk Storage (S:) is the file server drive or SureFiles that everyone ...What do I do if I’m getting disconnected from my SureDesk™?
SureDesk™ is dependent on your internet connection. If you keep getting disconnected from SureDesk™ it is likely that your internet connection may be having hiccups. Please contact us at This email address is hidden from email harvesters via JavaScript to let us know right away if you are having any connection problems. Also, if available, ...What should I do when I am stepping away from my desk while my SureDesk™ is running?
If you are stepping away from your desk, be sure to save any open files. (This is a good idea whether you are on SureDesk™ or not!) We have enabled autosave for all MS Office files for added file safety.How do I load SureDesk™ On a New Computer?
To use your SureDesk™ you must log in using Internet Explorer version 6 or better.
Start Internet Explorer and type https://my.suretech.com in the Address bar.
You will see the SureDesk login screen.
If you see the text in red above that indicates you need to install the Virtual Acecss ...How do you change your Windows password?
To change your computer password follow these steps (the proccess is the same for Windows Vista and XP): Go to the Control Panel. You can access the Control Panel through the Start Menu. Open up User Accounts. Select Change your password. You will need to put in your old password ...How do you change your SureDesk™ password?
Changing your password on your Suredesk™ desktop is simple.
1. From your SureDesk, position your mouse to the top middle of your window. You will see a Citrix menu bar appear. Click on the small keyboard icon as shown below.
It is highly recommended to change your password ...How to Install IT Reach
1. Go to https://secure.logmein.com/ and log in. 2. Click on "Installation Links" on the side bar 3. In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager. 4. Copy and paste the installation ...Sending Big Files - Best Practice Tips
Safe Internet Use Tips
Worms | Big Files | Email Chains |SPAM | Using Outlook
A client recently went to a meeting where he assumed an email he sent had arrived at his client's inbox. When he learned it did not, he became alarmed and called us.
We investigated ...Windows Domain and Workgroup Definition
A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) ...How do you install ViceVersa?
ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer. Installation is fairly easy.
1. First you need to go to ViceVersa website to download the ViceVersa program.
2. Next run the install program and ...How do I login securely using a password?
This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. To find out about email/name authentication click here. If you are already logged in insecurely with name/email authentication: logout by pressing logout in the top left of the screen next to your name (or ...Why and how is it I'm logged in insecurely?
This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. Any time you make a new post or click on the "manage my subscriptions" from an email, you are logged into this website insecurely, by using your email and full name only. This easy ...How do I set up my BlackBerry to use Microsoft Exchange?
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Correct Service | Backing Up | Security Wipe | Enterprise Activation
If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder ...Caching the calendar in Outlook
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When you want to cache your calendar in Outlook 2007, follow these steps,
1. Select the Tools → Account Settings... menu.
2. Double click on Microsoft Exchange.
3. Click on More Settings ...
4. Select the Advanced tab, then check the Download shared folders (excludes ...How do I change my SureFiles™ Password?
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You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.
1. To change your password, connect to at least one of your shared drives.
2. Then click this ...Mapping your SureFiles Drives
After successfully configuring your secure conection to SureFiles™, you may now map your shared drives. You accomplish by following the steps below.
I. Ensure that you are securly connected to SureFiles™
Before you begin insure your Secure Connection to SureFiles is connected. To determine your connection is ...How does my web browser connect to a website?
When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine “hey, where do I find the website for somedomain.com?” - view comments
Getting Started With SureFiles
I. Setting up you secure connection to SureFiles
1. Click this link to download the Citrix VPN plugin.
2. Enter your User Name and Password* and clck the "Log On".
3. On the next page select click the lock icon. This will begin the installiation process.
...How Do I Change My SMTP Port
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Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.
Outlook ...How do I set up my IMAP Email Configuration?
The following are steps to configure your IMAP email account with SureTech.com.
Setting up your IMAP Account with Outlook 2007
1. Open Outlook and Select Tools->Account Settings from the main menu.
2. Select "New" from the "Account Settings" window.
3. In the new "Add New ...What do I do with this email warning me of a virus?
Any mail that has obviously been forwarded as a chain letter warning of just about anything, even if the warning is true is almost guaranteed to be some specie of SPAM. Sometimes messages like this refer to partially true threats, but the goal of the originator of the message ...Configure iPhone for SureMail
Setting up the IPhone using Exchange ActiveSync
(iPhone firmware v. 2.0 only)
Introduction
Theis procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exhange ActiveSync.
ActiveSync will wirelessly synchronize your mail folders, your contacts and your calendar with your iPhone.
Note that only one ...Configure Outlook 2010 with SureMail
Part 1 - Creating a new Profile
1. Launch Outlook 2010 and you should see the below screen. Create a name and click Ok.
2. This next screen is entitled Auto Account Setup. Here, you’ll want to enter your name and your email address, ...Open another users SureMail™ calendar through Entourage
(1) From within Entourage, choose “File – Open Other User’s Folder” (2) Click the “Find User” button. (3) Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4) Highlight the person’s name, and click “Advanced…” (5) Here, you need ...How do I change your SureMail Password?
How do I change my SureMail™ password? In order to change you SureMail™ password, please use the Outlook Web Access interface. (It cannot be done with the standard Outlook client.) Logon to Outlook Web Access by browsing to https://outlook.suretech.com. After logging into your SureMail ...SurePhones Manual
Known Issues Call conference only works with 3 way calling on hard phones. Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually. Key ...How Do Group Content Permissions Work?
Content access permissions are accretive, so if content is attached to any group that allows everyone to edit, then that content will be editable by everyone, even if some groups restrict editing.What do the TopazPort Mailer Statistics Mean?
TopazPort Mailer Statistics "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers. Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted. Total opened includes every time the ...How to use the TopazPort mailer
The TopazPort mailer allows you to integrate e-blasts with your web content. Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site. Content for the e-blasts can be selected by choosing content posts on the site ...Schedule of Fees
SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings the ...Logging In Again and Activating Your Account to Edit Your Posts
When you make a post on a site, your account is automatically created with the name and email you use to post. To “activate” your account: Hit Login in the top left Hit "Need password" Enter the email you used when you made the post Click the link in the ...Platforms
Part of our expertise lies in our knowledge from having built two robust platforms to support multi-user participation. OneClick Arcade TopazPortHow can I use my own Domain or Subdomains?
Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.Need a Password, or Forgot my Password?
To get a new password click Login at the very top of the site.
Click Need password?
Fill in your email address and hit send.
Click on the link in your email.
Voila!
Embedding CSS in a Post
Add CSS inline html: <style type='text/css'> sytle from .css </style> Or like this within a div: style="border: 1px; " An example: class .intro ‘Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain’s political elite’ <font style="margin:0px; margin-bottom: 9px; padding:0px; ...How do I roll back to a previous version of a post?
Click on the post.
Seeing it is messed up, you can click history just above and to the right of the title of the post:
Look for the date when the post was last working successfully
Click the date part of that selection
Verify it looks correct when you ...